Returns & Exchanges

At ErgoPouch, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Please note that for hygiene reasons, products must be returned in their original condition to be eligible for a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, folded condition.

• 3.
  Ship the Parcel

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized postal location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.